Return & Exchange Policy
COLIKI HAIR · CUSTOMER CARE
Return & Exchange Policy
Contact our team before returning an order.
Request returns or exchanges within 30 days of delivery.
Report defects or incorrect items within 14 days.
Request cancellation within two hours of ordering; later requests are not guaranteed.
Email your order number and reason. Await approval and return instructions; do not use the package’s sender address.
1. Request & Authorization
Request returns or exchanges within 30 days of delivery. Report defects or incorrect items within 14 days. Obtain approval and our return address first; unauthorized returns may be refused.
To help us review your request, include your order number, the item concerned, and whether you prefer a refund or exchange. For a product issue, attach clear photographs showing the concern. Keep the item and its packaging available while your request is reviewed.
2. Item Condition
Returns must be unworn, unwashed, uncut, unstyled, unaltered, and stain-free, with original curls, uncut lace, packaging, and gifts.
Inspect the hair before installing or making changes. Preserve factory pre-cut lace as supplied. Contact us about a suspected defect before attempting repairs or treatments.
3. Shipping & Charges
Buyer-preference returns require prepaid postage and a $20 freight/handling deduction; no return label is supplied. Confirmed seller errors receive full refunds and seller-paid return shipping. Approved standard returns carry no restocking fee. Unauthorized refusals or undeliverable-address returns may incur costs and a restocking fee.
Ask our team to confirm applicable charges and shipping instructions before dispatching the return. No restocking-fee amount is specified here; request a written breakdown if one applies. Pack the hair securely to protect it during transit.
4. Tracking & Delivery Proof
Use tracked shipping; retain delivery proof. Lost or stolen returns are not covered; credit requires receipt/delivery evidence. Do not use the package’s sender address.
Send the tracking number to our team. Keep your postage receipt until the request is resolved, and verify the authorized destination before mailing.
5. Refund Review
We inspect returns and email approval or rejection. Approved refunds use the original payment method. Notify us about unavailable payment accounts. For delays, check with your bank/provider, then contact us.
Approval and payment-provider posting are separate steps. Keep the refund confirmation for reference when asking your provider to trace the payment.
6. Cancellations & Exchanges
Request cancellation within two hours; later cancellation is not guaranteed. Contact us for post-shipment exchange instructions.
Email promptly with your order number and clearly identify the item to cancel or exchange. For an exchange, specify the desired product and options so our team can review availability and the next steps.
7. Return Review & Misuse
Excessive, altered-item, or suspected fraudulent returns may be restricted or refused.
Return only the item authorized for your request. If you accidentally send another item, notify our team immediately with its description and tracking information.