Shipping Policy
COLIKI HAIR · DELIVERY GUIDE
Shipping Info
Find out how long order processing takes, where your order ships from, and when you can expect your hair to arrive.
Order Processing
In-Stock Orders
1–2 business days
We usually process in-stock orders within one business day. Please allow up to two business days for dispatch.
Other Orders
3–5 business days
Orders requiring additional preparation may take longer. If your order has not shipped within two business days, we will contact you with an update.
We process orders Monday–Saturday, excluding Sundays and holidays. Processing covers the time between receiving your order and handing the package to the carrier.
If incorrect shipping details, an undeliverable address, or another unexpected issue delays processing, we will contact you within 24 hours of identifying the issue.
Please plan ahead: Processing time is separate from shipping time. Allow for both when estimating your delivery date.
Estimated Delivery Times
Shipping from Our US Warehouse
US in-stock orders ship from our US warehouse via FedEx, UPS, or USPS. Estimated delivery within the United States: 3–5 business days after dispatch.
Shipping from Our China Warehouse
International orders and US orders fulfilled from our China warehouse follow the estimates below.
| Destination | Business Days | Carrier | Shipping |
|---|---|---|---|
| United States | 3–7 | FedEx / DHL | Free |
| Canada | 3–7 | DHL | Free |
| Australia | 3–7 | DHL | Free |
| Europe | 7–9 | TNT / GES | Free |
| South Africa | 7–12 | DHL | Free |
Delivery estimates are not guaranteed. Weather, public holidays, customs clearance, public health restrictions, and other unexpected events may cause delays. For other international destinations, shipping costs are calculated at checkout.
Damaged, Missing, or Incorrect Items
Please inspect your package and its contents as soon as your order arrives. Although our warehouses take care when packing orders, shipping damage can occasionally occur.
- If a package arrives visibly damaged, refuse delivery and ask the carrier to return it to the sender.
- If a damaged package is delivered while you are away, contact the carrier immediately to arrange a return to the sender.
- Notify us immediately about damaged, missing, or incorrect items so we can review the issue and help coordinate the next steps. Prompt notification helps avoid additional return shipping charges.
We are not responsible for missing, damaged, or incorrect items reported more than 30 business days after delivery, regardless of the party at fault.
We are not responsible for lost or stolen packages. Claims for lost or stolen packages must be filed with the shipping carrier.
Before Your Delivery
- Use an address where you can receive deliveries. Local carriers generally deliver Monday–Friday. Provide a complete, accurate address and a reachable phone number, as the carrier may need to contact you.
- Arrange for signatures when required. Some deliveries require a signature. Ensure you or an authorized person is available. Once a package is delivered to your address and signed for, we are not responsible for subsequent loss or theft.